Tom’s Guide conducted a study across the three leading console companies, Microsoft (Xbox One), Sony (PlayStation 4), and Nintendo (Switch). The outlet sought to find which of the three had the best customer support. At the end, Microsoft’s Xbox customer support was deemed the best. That’s an important win for the company, although Tom’s Guide points out Sony and Nintendo also had a high level of customer care. The study found that Microsoft delivers a high level of all-round support. By covering most bases, Microsoft has achieved a good level of support across phone, website, and social media customer care. “Whether it’s via online chat, phone or social media, Microsoft makes sure that gamers can get their problems solved in a timely manner.”
Nintendo and Sony
Microsoft did not win every category. For example, Nintendo had a shorter call time on average than Xbox. Nintendo was just short of five minutes, while Xbox managed an average of eight minutes. “All of Nintendo’s phone agents were friendly, answered my questions in about 5 minutes, and, for the most part, exhibited a solid understanding of Nintendo products.” Sony was also consistently good in terms of phone support, but struggled in the other main categories. “PlayStation offers a wide variety of ways to reach out when you need help, but I’d strongly encourage you to go for its phone support over online methods.”
